Contact Us

Please email us at support@ziella.co

Note: We are facing very high demand and may take up to 3 working days to reply to email request.  

Please ensure you read our frequently asked questions below in case the answer to your query lies there!

 

How do I track my order?

For package tracking please visit our tracking page. Note that tracking information may take a few days to update.

How long does shipping take? 

Enjoy free shipping with complimentary parcel insurance. See estimated shipping times below:

USA: 5-12 Business Days

UK: 4-9 Business Days

Canada: 7-14 Business Days

Australia: 7-13 Business Days

Europe: 4-10 Business Days

International: 5-20 Business Days

 

Will there be a shipping confirmation once the order is placed? 

We will update you with a tracking number through email approximately 1-3 working days after you place your order.

Do you ship internationally? 
Yes, we offer free worldwide shipping!

How can I contact you? 
You can contact us by filling out the form below or by emailing us at support@ziella.co

Will you be adding more products? 
We are focused on sourcing the best products our customers, as a result, we are constantly researching and adding new quality products to our store

How do you ensure the quality of your product? 
We have a dedicated sourcing team that works directly with manufacturers abroad. We test everything before we send it to you.

How to order? 
1. Go to the item page of the product that you would like to order. 
2. Select the quantity of items that you would like to order and click “Add to Cart” 
3. Click "Check Out" in the pop up window. 
4. In the new page, please fill in your information (Email, Name, Shipping address) and then click "Continue to Shipping Method" 
5. Click "Continue to payment method" on the next screen 
6. Then fill in your credit card information (or PayPal) and click "complete order" to finish the transaction.

 

Can't find the answer to any of your questions above? 

Please email us at support@ziella.co