USA: 5-12 Business Days
Australia: 8-20 Business Days
UK: 5-9 Business Days
Canada: 5-15 Business Days
Europe: 4-15 Business Days
Rest of World: 5-25 Business Days
Note: all delivery times provided after dispatched are approximates only and may be subject to external factors, hence we are unable to provide an exact delivery date.
On the rare occasion that your item goes missing or shows up late (more than 30 days) please contact us. If it has been lost in transit we will ship you a new one immediately! We pride ourselves on customer service and will reply in a timely fashion to resolve any issues ASAP.
Ziella is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page and file with local police if you suspect it is in fact stolen. If you have any further questions on how to do this please reach out to our customer support team at firstname.lastname@example.org
DOES DUTY TAX APPLY?
In most cases duty tax does not apply because the total order cost is small. Note that it is the customers responsibility to check with local customs and to pay duty tax if it applies.
We're incredibly confident in the quality of our product. Unfortunately, on the odd occasion a product may damage during transit or arrive defective. If this is the case, please email us at email@example.com with proof of the defective product and we will provide a choice of a free re-shipment of the product or an immediate refund on purchase. Emails for defective product must be sent within 30 days of delivery of the product.