Shipping Policy
π Free Worldwide Shipping! Enjoy FREE SHIPPING on all orders, no matter where you are in the world. π
π Estimated Shipping Times:
- πΊπΈ USA: 5-12 Business Days
- π¦πΊ Australia/NZ: 8-14 Business Days
- π¬π§ UK: 5-9 Business Days
- π¨π¦ Canada: 5-15 Business Days
ALERT: Canada Post Strike - Expect significant delays on all orders to Canada - πͺπΊ Europe: 4-15 Business Days
- π Rest of World: 5-25 Business Days
β οΈ Note: Delivery times are approximations post-dispatch and subject to external factors. Exact dates cannot be guaranteed.
π Processing & Handling:
- Standard orders: Dispatched in 1-2 working days.
- Custom items (e.g. Custom Photo Upload Necklaces): Add 3-5 business days for processing as each is uniquely crafted for you.
π Tracking Your Order: Tracking info will be sent post-processing. Allow 1-2 days for updates. Track here: Track Order
β Important: You are responsible for tracking your order and handling customs requirements. No refunds/replacements for orders tagged as "return to sender" or "unsuccessful delivery".
π¦ Missing Package? If your order is missing or over 30 days late, contact us for a prompt replacement. π§ Email: support@ziella.co
π Lost/Stolen Packages: Ziella is not liable for lost/stolen packages. If tracking shows delivered but you haven't received it:
- Contact your shipping carrier.
- File a police report if suspected stolen.
- Need help? Email: support@ziella.co
πΈ Duty Tax: Duty tax is usually not applicable due to small order costs. However, it's your responsibility to check and pay any duty tax.
β Order Cancellations: Cancellations accepted only within 1 hour of purchase. Orders are processed quickly to ensure fast delivery.
π¦ Damaged Packages: Received a damaged item? Email support@ziella.co within 30 days with proof for a free re-shipment or refund.
π Returns:
- Parcels that are returned to sender address without prior contact with our support team are NOT valid for a refund. Sender address and business registration address are NOT theΒ same address as our returns facility.
- Sale items: Return for store credit. Please contact us before returning so we can provide our returns address.
- Retail price items: Full refund available.Β Please contact us before returning so we can provide our returns address.
- Contact us: support@ziella.co
- Custom items (e.g., photo projection necklaces) cannot be returned.
π§ Contact Us: For any inquiries or support needs, reach us at support@ziella.co