Shipping Policy

🌍 Free Worldwide Shipping! Enjoy FREE SHIPPING on all orders, no matter where you are in the world. 🎉

🕒 Estimated Shipping Times:

  • 🇺🇸 USA: 5-12 Business Days
  • 🇦🇺 Australia/NZ: 8-14 Business Days
  • 🇬🇧 UK: 5-9 Business Days
  • 🇨🇦 Canada: 5-15 Business Days
  • 🇪🇺 Europe: 4-15 Business Days
  • 🌎 Rest of World: 5-25 Business Days

⚠️ Note: Delivery times are approximations post-dispatch and subject to external factors. Exact dates cannot be guaranteed.

🔄 Processing & Handling:

  • Standard orders: Dispatched in 1-2 working days.
  • Custom items (e.g. Custom Photo Upload Necklaces): Add 3-5 business days for processing as each is uniquely crafted for you.

🔎 Tracking Your Order: Tracking info will be sent post-processing. Allow 1-2 days for updates. Track here: Track Order

❗ Important: You are responsible for tracking your order and handling customs requirements. No refunds/replacements for orders tagged as "return to sender" or "unsuccessful delivery".

📦 Missing Package? If your order is missing or over 30 days late, contact us for a prompt replacement. 📧 Email:

🔐 Lost/Stolen Packages: Ziella is not liable for lost/stolen packages. If tracking shows delivered but you haven't received it:

  • Contact your shipping carrier.
  • File a police report if suspected stolen.
  • Need help? Email:

💸 Duty Tax: Duty tax is usually not applicable due to small order costs. However, it's your responsibility to check and pay any duty tax.

Order Cancellations: Cancellations accepted only within 1 hour of purchase. Orders are processed quickly to ensure fast delivery.

📦 Damaged Packages: Received a damaged item? Email within 30 days with proof for a free re-shipment or refund.

🔄 Returns:

  • Parcels that are returned to sender address without prior contact with our support team are NOT valid for a refund. Sender address and business registration address are NOT the same address as our returns facility.
  • Sale items: Return for store credit. Please contact us before returning so we can provide our returns address.
  • Retail price items: Full refund available.  Please contact us before returning so we can provide our returns address.
  • Contact us:
  • Custom items (e.g., photo projection necklaces) cannot be returned.

📧 Contact Us: For any inquiries or support needs, reach us at