Please note:

1) Tracking information is only available once your order has been dispatched. You will receive an email notifying you that your order has been shipped, and a tracking number will be provided. 

2) It can take up to 5 working days to dispatch your order during busy holiday periods (e.g. Black Friday). The standard processing time is just 1-2 business days. 

3) Personalized items (e.g. engraved, custom photo uploads) take 3-7 working days to dispatch since each item is made to order, unique for each customer.

 

If you haven't received a tracking number:

- Please check your junk / spam email folder

- Reach out to our friendly support staff by emailing us at support@ziella.co

or by clicking here to contact us

For other shipping information please click here

If there is a problem with the tracking above, you can try to follow these steps outlined below: 

Track your order by clicking the link below: 
https://17track.net/en

1) Paste your tracking number and click the orange "Track" button

2) View the latest event or click "more" for further information

Be sure to select the correct courier.

See below our list of frequently used couriers, by country:

USA - USPS

United Kingdom - Evri

Australia - Australia Post or Aramex

Canada - Canada Post